Author Archives: sorenhelsted
Why use of “Documents” in Government case handling is so last year…won’t you rather play the tax game?
If you have as much experience in life as I have you remember the days when people sent letters by mail. Government still does it. And expect letters in return that they can scan into their electronic case and document … Continue reading
Does your customer service also suck?
Of course not, no one build a customer service that suck – not deliberately, right. Actually it is normally not the customer service that suck but that you have to call customer service! Most customer service is built around a … Continue reading Continue reading
Personal Transportation as a Service
The inevitable happened! Better Place filed for bankruptcy. No funding. A massive investment in infrastructure with very few customers. If you don’t know what I am talking about, it is the Danish Electrical Vehichle (EV) venture (Well, Better Place is … Continue reading
Why business as usual and best practices in controlling your business may not be best for your business
Many businesses have used the same procedures, processes and practices for years – or have taken over others’ “best practices”. Best practices are never bleeding edge, nor are they tailor-made for your specific needs. They are generic and are used … Continue reading
Why tele operators need a new approach to handle their customers
For a vast majority of people the services of tele operators are commodities. You can talk, text, use data, etc. Most operators even have similar coverage problems. Some bundle services like Spotify, and then there are shed loads of different … Continue reading
Patents – what are they good for?
September 12 – a great day. Apple is doing it again. Making a fantastic PR stunt. Next to making great products and services – and making loyal fans – this is what they are good at. iPhone 5 is expected … Continue reading
Why are we so afraid of radical features in new innovations?
I’m normally well ahead of the chasm, however I must admit that I have only just finished reading my first eBook. In the Kindle iPhone app. The book was great (The lazy project manager and the project from hell – get … Continue reading
Back to Sound Business Principles
I just read an article in the Danish Business newspaper Borsen about what companies could do to survive the crisis. And it strikes me again, that many companies forget to give their company a regular overhaul and only do this … Continue reading
Lad os nu digitalisere og ikke bare lade som om!
Kommer lige fra kommuneservice i en kommune som skulle have vundet en digitaliseringspris. Og det er ganske vist. Skal have nyt pas og havde glædet mig over at processen havde været nem: logget på kommunens hjemmeside med NemID, uploaded et … Continue reading
Soren Helsted's Blog 